Overview
Opus Virtual Offices is known as a full-service virtual office provider. At a flat rate of $99/month, the company offers a professional business address, live receptionists answering phone calls, a phone/fax number, voicemail/fax-to-email, and mail received. The website does not mention any extra charges and states there is “no gimmicks, no limits, no hidden fees.” They offer over 650 locations across the U.S. (according to their own marketing materials). Overall, these offerings can be appealing for companies looking to develop a virtual brand presence with live support and not simply needing a mail-drop.
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Table of Contents
What Works Well
One of the strongest areas with Opus is the emphasis on live answering and a complete “virtual office” bundle instead of a standard mailbox service. Many virtual address providers stop at mail forwarding; Opus goes the extra step and offers a receptionist and a phone/fax number. If a business wants to seem more established with an inbound calling presence, Opus is a great value to include all of these services into one offering.
Customer feedback on independent platforms, encompassing both quantitative review sites such as Yelp and qualitative content websites with user-generated content, reinforce this as well. Numerous customers indicate that all individual members of the staff are incredibly professional and genuinely engaged in customer service. For instance, in the direct profile of customer reviews, reviewers shared staff propensity to go “above-and-beyond performance” and facilitate each customer’s onboarding experience. Many customer reviews support this feedback. For instance, one reviewer wrote, “the process was very easy…all my questions were answered and advised on the best plan” and several reviewer comments noted how the receptionist service helped them signify their business as a reputable business. Another highlighted positive is that if firms do not require the full bricked-and-mortar office experience (e.g., consultants, remote teams, freelancers, e-commerce companies, etc.), the price point and bundled experience are great value as compared to leasing a commercial space and/or using any of these services separately or in combination through other providers.
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Considerations and Potential Disadvantages
That being said, there are some disclaimers potential customers should be aware of. First, while the $99/month promise is indeed stated clearly on their site, some third-party reviews suggest there may be added costs (setup fees or contract minimums) or limits based on specific locations. One comparison review considers that Opus had a one-time setup fee (mentioned as in a 3rd party article ~$100), and that the contract terms indicate a multi-month minimum, which is worth knowing but not mentioned on the front page.
Secondly, although it states “650+ locations” on their website, the profiled addresses, or the quality of office (i.e. working office building vs. mail center) may vary. Some have expressed that if the city/zoning is a problem, it could eliminate getting a license for a business or having legitimacy with some clients or banks. As an example, in one recent complaint to the Better Business Bureau (BBB), a person stated that they were told shortly after they had signed up that they could not use the address for licensing purposes because the provider did not own the property.
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Third, although most reviews are highly positive (particularly the local Google reviews), some ratings on platforms are not as good. Yelp has fewer reviews and the average rating is not as high (~2.7 stars out of 7 reviews at the time of the search). This may indicate some difference depending on location or staff. Complaints with the BBB mentioned poor account cancellation processes, mail access issues, and problems with billings. One unresolved complaint stated repeated mail access issues and ultimately sent to collections. Though the provider responded and stated the issue was resolved, this can indicate a risk of not having a consistent experience.
Finally, as one of the comparisons reviews notes: If ease of address (just mail + forwarding) is your concern, instead of full call answering and live receptionist, you may have better value with a less expensive, more specialized provider (more flexible contract, digital app management, etc.).
Who It’s Best For
Opus Virtual Offices is most likely a better fit for companies that:
- Desire a reputable professional presence (address + live receptionist + phone/fax) without signing a lease for physical space.
- Are ok with the full package for ~99 dollars a month and are ok with the terms (setup fees, length of contract, location).
- Are working remotely or even globally and want to establish a U.S. presence or national footprint.
- Do not need a full-time physical office space or to meet clients in person often (unless the address supports renting out conference rooms).
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What To Check Before You Sign Up
- Make sure you understand the precise type of address: Is it a full-service office building, or is it primarily a mailing centre? Does the address meet your needs? (licensing, bank registration, zoning, etc.)
- Ask about any setup fee, length of contract, how long the contract is for, automatic renewal terms and if/how you can cancel.
- Differentiate local services from remote services: Are the receptionists real? Are there meeting rooms located on-site? Is mail being forwarded or is it only being held on-site?
- Evaluate the quality of services regarding that location: Is the staff responsive to any communication? Is physical access attainable for mail or packages? How local is the office in terms of client proximity?
- Look at other solutions: If you only require the costs of a mailing address and forwarding (and not paying for calls), you may find less expensive or more digital solutions.
- Read customer reviews for that location/location: Because service levels appear to change by location.
Conclusion:
In conclusion, Opus Virtual Offices have a good virtual office package, and they provide live call answering and a premium address with bundled services for approximately $99/month. The core offering is really solid, and it is a great choice for small businesses, freelancers and remote operations, that would like a professional presence without paying a premium. But as with everything, the usual addendum applies, contract terms, quality of location, and service delivery are key factors. Most customers report excellent service and support staff, but a few have reported issues with access, billing and suitability for registration/licensing. Overall, as with any virtual office provider, it is wise to do your diligence and on that location and functionality intended. If your use case aligns with what Opus provides, it could be a
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